Customer Service
Do you have questions about our products or an order? Would you like to learn more about us? Get in touch with us. We will respond as quickly as possible.
Are you an influencer or multiplier, and would you like to work with us? Please contact us!
For those who only want to use Urbanature products temporarily for large events such as weddings or company anniversaries, we offer attractive terms. Please inquire.
telephone: +49 (0) 34444 149334
24h Service: info(at)urbanature.de
product catalog
shipping costs
We will dispatch your order as quickly as possible. As soon as the parcel is on its way, we will send you an email with the tracking number, provided you have given us your email address for this purpose. Do you have any questions about shipping, your order or would you like to return something? Give us a call or send us an email: Telephone: +49 (0) 34444 149334 or email info@urbanature.de
Parcel delivery – DHL
Bulky goods shipping – DHL (parcels that are sent by DHL but do not meet the requirements for regular parcel shipping due to their size and nature, product Hochgarten, plant ladder)
Pallet shipping – Schenker Logistics
Germany
| up to 150 EUR | up to 6,90 EUR |
| up to 150 EUR | free |
| freight goods | by arrangement |
Europe
| up to 250 EUR | up to 12,50 EUR |
| up to 250 EUR | free |
| freight goods | by arrangement |
worldwide / Switzerland
| up to 20,00 EUR | |
| – | – |
| freight goods | by arrangement |
returns / refunds
You have the option to return the goods within 14 days of receiving your parcel. Please contact us and inform us of your return. All buyers are responsible for the shipping costs for returns.
Please enclose a copy of the invoice or a note with the delivery note or invoice number so that we can identify the shipment.
Please ensure that you return the goods to us in their original packaging.
Please do not send the goods carriage forward.
As soon as we receive the returned item, we will refund the full purchase price. Your credit will be transferred back to the account from which you paid for your order.
contact for returns
Telephone: +49 (0) 34444 149334
24-hour service: info@urbanature.de
contact form
How to find us.
Urbanature, Starsiedeler Straße 1, 06686 Lützen, Germany