You have the right to send your order back within 14 days of receiving the package. Please get in touch with us, either via phone or email. We will send you a return label immediately. If the goods need to be picked up by a shipping agency, we will contact you to arrange an appointment.
phone: +49 34444 149334
mobile: +49 1578 39255 42
24h Service: email@example.com
- Please use the original packaging for your return items
- Include a copy of the invoice, the delivery note or the invoice number so that we can assign the return
- Please do not send goods without return label.
We take care of the return costs on items over 50 € within Germany. For orders below this value, we charge a shipping fee of 6.90 € and deduct this from your refund. Please contact us directly for return items that need to be picked up by a shipping Company.
We process your return and refund the money as soon as the item is received back to us. Your balance will be returned to the account from which you paid your order.
Please read “right of withdrawal”, “cancellation policy” and our “terms and conditions“.