delivery and returns

We process your order as fast as possible and ship it as insured package. You will receive an email from us with a tracking number, as soon as the package is on its way to you. Please get in touch if you have any questions regarding the delivery or a return. Give us a call on +49 (0) 34444 149334 or send an email to info@urbanature.de.

shipping costs

Germany
value up to 50 €:6.90 €
value over 50 €: free
freight goods:50 €

We send items via:    

Europe
value up to 150 €:50 €
value over 150 €:free
freight goods:120 €

return and refund

You have the right to withdraw form your order within 14 days of receiving your package. Please contact us either by phone or mail. We will send you a return label from DPD immediately. In case the goods need to be picked up by a shipping company, we would contact you to make an appointment for this.

contact for returns

phone: +49 (0) 34444 149334
mobile: 01578 39255 42
24h service: info@urbanature.de

Please note:

  • Please send the item back to us in the original packaging.
  • Include a copy of the invoice, or delivery note which helps to assign the return.
  • Please do not send the item without return label.

 

return costs

We take over the return costs on items over 50 EUR. For orders below this value, we charge a shipping fee of 6.90 Euros and deduct this from your refund. For return items that need to be picked up by a shipping company, we charge 50 Euros within Germany and 120 Euros within Europe.

 

refund

Once the item is back with us, we process your return and refund the money. Your balance will be returned to the account from which you paid your order.
Please read “Right of Withdrawal”, “Cancellation Policy” and our “Terms and Conditions“.