delivery and returns

We ship your goods as quickly as possible as an insured package. As soon as the package is on its way, you will receive an email from us with the tracking number. Please provide us with your email address for this purpose. Do you have any questions regarding the delivery, your order or a return? Just contact us via email or phone on: info@urbanature.de or +49 34444 149334.

shipping costs

Germany
value of goods up to 50 € 6.90 €
value of goods over 50 € free
freight goods by arrangement only

We ship with:    

Europe
value of goods up to 100 € 12.50 €
value of goods over 100 € free
freight goods by arrangement only

returns and refund

You have the right to send your order back within 14 days of receiving the package. Please get in touch with us, either via phone or email. We will send you a return label immediately. If the goods need to be picked up by a shipping agency, we will contact you to arrange an appointment.

contact

phone: +49 34444 149334
mobile: +49 1578 39255 42
24h Service: info@urbanature.de

Please note:

  • Please use the original packaging for your return items
  • Include a copy of the invoice, the delivery note or the invoice number so that we can assign the return
  • Please do not send goods without return label.

 

return costs

We take care of the return costs on items over 50 € within Germany. For orders below this value, we charge a shipping fee of 6.90 € and deduct this from your refund. Please contact us directly for return items that need to be picked up by a shipping Company.

 

refund

We process your return and refund the money as soon as the item is received back to us. Your balance will be returned to the account from which you paid your order.

 

Please read “right of withdrawal”, “cancellation policy” and our “terms and conditions“.