FAQ – frequently asked questions.
Do I have to pay for returns that are sent back within 14 days?
Returns are free of charge throughout Germany on orders over 50 EUR. Please get in touch with us and we will send you a return slip. Please give us a call if you have any questions before you order, we are happy to help.
What about spare parts?
Do you send items to Switzerland?
Yes, we do.
How can one imagine B-quality?
Producing concrete of consistent quality is impossible. Air pockets and slight discolorations can occur. A reason for us to reduce the price significantly. We offer B-quality for up to 60% cheaper. Plant stand HOCHGARTEN (B-grade), Concrete flowerpot SPICEPOT B-grade, Bicycle stand BIKEBLOCK 2.0 – B-grade.
Where are the products made?
Our concrete products are produced by a partner company not even 50 meters from us. Other components are made in Germany, a few are made in Poland. Further processing, assembly, packaging and logistic takes place in our own workshop in Lützen, on the outskirts of Leipzig. Further Information can be found here >>
How can I become a retailer of your products?
We offer you interesting conditions, ready-made text modules, high quality pictures and of course great URBANATURE products. Just contact us?
Urban Gardening products
Are there holes in the planters of the vertical garden?
Yes. They are necessary outdoors because plants do not like stagnant water. We still supply you with rubber stoppers. Those can be used indoors with a water level indicator which can be found in our shop. We do recommend to use the plugs at least for the bottom planter, in order to keep your floor dry. The excess water from the upper planters VERTICAL GARDEN will drip down, the bottom box will need to be less watered and will not drip onto your floor. You are welcome to contact us in this regard if you have any further questions.
What does hydroponic planting system mean?
Hydroponic planting system HANGING GARDEN means – without soil, only water + fertilizer / nutrients + clay granules as anchor for the roots. Not rocket science. The nutrients are in any good garden soil, only here the substrate is not drained out by the plant, but is always present in a constant concentration. No insects in the pots, hardly any evaporation, less watering. Almost every plant can be used hydroponic, inform yourself for example in a garden centre. You can find our HANGING GARDEN in the SHOP.
How stable stands the plant stand – HOCHGARTEN?
The plant stand HOCHGARTEN weighs 15 kg. It is recommended that it stands on a firm and level surface. Smaller unevennesses can be compensated by spreading the wooden poles. The plant stand stainless steel HOCHGARTEN Edelstahl has set screws. Of course it can fall over but only with active help. Please take care of your pets! You can find the plant stands in our unserem SHOP.
Do I have to paint the climbing pole of the planter on wheels?
Has the frame of the plant shelf VERTICAL GARDEN been treated?
How do I attach the wall greening HANGING GARDEN to the wall?
Does the PLANT TROLLEY need a water level indicator?
No. However, it would be helpfull if you want to use the entire 4.5 liters water reservoir of the planter on wheels PLANT TROLLEY. The plant must be large and should have a lot of roots. This is not a problem with plants such as bamboo, geranium or fast-growing vegetables. Indoors, an aquamat is a must have.
Are the pots for the plant stand not a little bit too small?
We recommend to use the maximum pot size for the plant stand HOCHGARTEN. 13 cm in diameter and 12 cm high. The plants should be fertilized regularly and repotted once a year. A little advice: use the water reservoir of up to 250 ml. The plants form water roots by themselves and make use of the water depot. Not to be underestimated in the hot attic or in the sun! Plant “hydro” and use insets for your plants, click here >>.
How big are the planters of the VERTICAL GARDEN?
Each planter of the VERTICAL GARDEN has a volume of 8 liter + 500 ml water reservoir. For our shop click here >>.
Is my bike fixed to the BIKEBLOCK safely?
Basically counts: the lighter the bike the better it stands. The BIKEBLOCK holds sports bikes under 14 kg easily. Great is the new waffle structure, which provides a better grip. The rear wheel should be pressed into the concrete slot: Elbow on the saddle, align the wheel vertically and push the bike backwards. Please note: The BIKEBLOCK must stand on a level and firm surface, not on gravel or sand. The rim does not come into contact with the concrete if the tyre pressure is sufficient. The tyre width should not be less than 2 cm and the tyre thickness should not exceed 65 mm.
Can the herb jars be used for oil and vinegar?
The herb jars STEHAUF HERB FLACON can only be used for dried herbs, spices or herbal tea. Up to a certain filling level the glasses can be used for liquids, but you can not change the rules of gravity …. Meaning: they will tip over eventually. Therefore do it on your own risk….you find them in the SHOP >>