FAQ – frequently asked questions

Returns are free of charge throughout Germany on orders over 50 EUR. Please get in touch with us and we will send you a return slip.
Please give us a call if you have any questions before you order, we are happy to help.

Yes. They are necessary outdoors because plants do not like stagnant water. We still supply you with rubber stoppers. Those can be used indoors with a water level indicator which can be found in our shop. We do recommend to use the plugs at least for the bottom planter, in order to keep your floor dry. The excess water from the upper planters VERTICAL GARDEN will drip down, the bottom box will need to be less watered and will not drip onto your floor.
You are welcome to contact us in this regard if you have any further questions.

Basically counts: the lighter the bike the better it stands. The BIKEBLOCK holds sports bikes under 14 kg easily. Great is the new waffle structure, which provides a better grip. The rear wheel should be pressed into the concrete slot: Elbow on the saddle, align the wheel vertically and push the bike backwards. Please note: The BIKEBLOCK must stand on a level and firm surface, not on gravel or sand. The rim does not come into contact with the concrete if the tyre pressure is sufficient. The tyre width should not be less than 2 cm and the tyre thickness should not exceed 65 mm.

Spare parts can be found in our shop. Special wishes are usually not a problem. Just contact us.

Hydroponic planting system HANGING GARDEN means – without soil, only water + fertilizer / nutrients + clay granules as anchor for the roots. Not rocket science. The nutrients are in any good garden soil, only here the substrate is not drained out by the plant, but is always present in a constant concentration. No insects in the pots, hardly any evaporation, less watering. Almost every plant can be used hydroponic, inform yourself for example in a garden centre. You can find our HANGING GARDEN in the SHOP.

The plant stand HOCHGARTEN weighs 15 kg. It is recommended that it stands on a firm and level surface. Smaller unevennesses can be compensated by spreading the wooden poles. The plant stand stainless steel HOCHGARTEN Edelstahl has set screws. Of course it can fall over but only with active help. Please take care of your pets! You can find the plant stands in our unserem SHOP.

Producing concrete of consistent quality is impossible. Air pockets and slight discolorations can occur. A reason for us to reduce the price significantly. We offer B-quality for up to 60% cheaper. Plant stand HOCHGARTEN B-quality, concrete flower pots SPICEPOT B-quality, bike stand BIKEBLOCK B-quality.
plant stand HOCHGARTEN B-quality, concrete flower pots SPICEPOT B-quality, bike stand BIKEBLOCK B-quality

You do not have to, but you can! The handle / climbing pole of the planter on wheels BLUMENTROLLEY is made of knotless larch wood and therefore weather resistant. Larch is a wood for the outdoors! You can buy the planter on wheels here.

We offer you interesting conditions, ready-made text modules, high quality pictures and of course great URBANATURE products. Just contact us?

The oak of the plant shelf VERTICAL GARDEN has not been treated. It turns grey over time due to weather influences. Paint the frame with a suitable glaze if you like to avoid this. No treatment is necessary if you use the VERTICAL GARDEN indoors. Click here to buy this product.

We recommend to use the included parts to fix the wall greening HANGING GARDEN. A solid wall is necessary (alternatively a double planked drywall). If you only have a simple drywall, you will need special dowels. You can find the HANGING GARDEN in our SHOP.

No. However, it would be helpfull if you want to use the entire 4.5 liters water reservoir of the planter on wheels PLANT TROLLEY. The plant must be large and should have a lot of roots. This is not a problem with plants such as bamboo, geranium or fast-growing vegetables. Indoors, an aquamat is a must have.

Pots with a maximum diameter of 8.5 cm can be used for spiceboard I, III and IV.
Pots with a maximum diameter of 12 cm can be used for spiceboard II spiceboard.
You can order replacement pots without a problem. Just contact us.

The herb jars STEHAUF HERB FLACON can only be used for dried herbs, spices or herbal tea.
Up to a certain filling level the glasses can be used for liquids, but you can not change the rules of gravity …. Meaning: they will tip over eventually. Therefore do it on your own risk….you find them in the SHOP >>.

Our concrete products are produced by a partner company not even 50 meters from us. Other components are made in Germany, a few are made in Poland. Further processing, assembly, packaging and logistic takes place in our own workshop in Lützen, on the outskirts of Leipzig. Further Information can be found here >>.

We recommend to extend the plant shelf VERTICAL GARDEN up to a maximum of four floors only. Otherwise you need a ladder to reach the plants and we think that the load is too heavy if you extend any further. The extension items are available in our shop.

We recommend to use the maximum pot size for the plant stand HOCHGARTEN. 13 cm in diameter and 12 cm high. The plants should be fertilized regularly and repotted once a year. A little advice: use the water reservoir of up to 250 ml. The plants form water roots by themselves and make use of the water depot. Not to be underestimated in the hot attic or in the sun!
Plant “hydro” and use insets for your plants, click here >>.

Each planter of the VERTICAL GARDEN has a volume of 8 liter + 500 ml water reservoir. For our shop click here >>.