{"id":22690,"date":"2017-01-28T15:46:14","date_gmt":"2017-01-28T14:46:14","guid":{"rendered":"https:\/\/neuewebsite.urbanature.de\/versand-und-rueckgabe\/"},"modified":"2026-08-27T13:58:40","modified_gmt":"2026-08-27T11:58:40","slug":"delivery-and-returns","status":"publish","type":"page","link":"https:\/\/www.urbanature.de\/en\/delivery-and-returns\/","title":{"rendered":"delivery and returns"},"content":{"rendered":"\n

Delivery & Returns<\/h1>\n\n

Everything you need to know about delivery, delivery charges and returns at a glance.<\/p>\n\n

Delivery charges<\/h2>\n\n
<\/div>\n\n
\n
\n

Germany<\/strong><\/p>\n\n\n\n

Order value<\/th>Delivery charges<\/th><\/tr><\/thead>
up to \u20ac149.99<\/td>from \u20ac6.90<\/td><\/tr>
from \u20ac150.00<\/td>free delivery<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
<\/div>\n<\/div>\n<\/div>\n\n
\n
\n

Europe<\/strong><\/p>\n\n\n\n

Order value<\/th>Delivery charges<\/th><\/tr><\/thead>
up to \u20ac249.99<\/td>from \u20ac12.50<\/td><\/tr>
from \u20ac250.00<\/td>free delivery<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
<\/div>\n\n\n\n

Switzerland and other countries<\/strong><\/p>\n\n\n\n

Delivery charges depend on the destination country, the size and weight of your order, and will be shown to you during the ordering process. For deliveries outside the EU, additional customs duties, taxes or import charges may apply.<\/p>\n<\/div>\n<\/div>\n\n

<\/div>\n\n

Delivery time<\/h2>\n\n

Within Germany, delivery usually takes 1\u20135 working days<\/strong>. If a different delivery time applies to a particular item, you\u2019ll find this information directly on the relevant product page.<\/p>\n\n

<\/div>\n\n

Returns<\/h2>\n\n

You may cancel your order within 14 days<\/strong> under the statutory right of withdrawal.<\/p>\n\n

<\/div>\n\n

Here\u2019s how to return an item:<\/h3>\n\n

1. Please let us know that you wish to cancel your order and, if possible, provide your order number.<\/p>\n\n

2. For returns within Germany, we will email you a free returns label. For items that cannot be sent by parcel post, we will arrange collection with you on a case-by-case basis.<\/p>\n\n

3. Pack the goods securely and ensure they are fully protected for transport, attach the returns label to the parcel in a clearly visible position, and hand the parcel in at the specified courier.<\/p>\n\n

    <\/ol>\n\n

    We will cover the cost of returns within Germany. For returns from abroad, you are responsible for the direct return costs. You are welcome to use the original packaging, provided you still have it. However, this is not a prerequisite for exercising your statutory right of withdrawal.<\/p>\n\n

    <\/div>\n\n

    Refund<\/h2>\n\n

    Once we have received your return, the refund will generally be made via the payment method you used when placing your order. Further details can be found in our cancellation policy<\/a>.<\/p>\n\n

    <\/div>\n\n

    Damaged or incorrect delivery?<\/h2>\n\n

    If an item has arrived damaged or the wrong item has been delivered, please contact our customer service team first. It\u2019s best to send us your order number<\/strong> straight away and, in the case of damage, a few photos of the goods and packaging<\/strong> via the \u2018Complaints<\/a>\u2019 section. That way, we can help you quickly.<\/p>\n\n

    <\/div>\n\n

    We’re happy to help.<\/h2>\n\n

    Do you have any questions about your order, delivery or returns?<\/p>\n\n

    E-Mail:<\/strong> info@urbanature.de<\/a><\/p>\n\n

    Telephone:<\/strong> 034444 149334<\/p>\n\n

    <\/div>\n\n

    Cancellation Policy \u00b7 <\/a>Terms and Conditions<\/a> \u00b7 <\/a>Customer Service<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

    Delivery & Returns Everything you need to know about delivery, delivery charges and returns at a glance. Delivery charges Germany Order value Delivery charges up to \u20ac149.99 from \u20ac6.90 from \u20ac150.00 free delivery Europe Order value Delivery charges up to \u20ac249.99 from \u20ac12.50 from \u20ac250.00 free delivery Switzerland and other countries Delivery charges depend on […]<\/p>\n","protected":false},"author":289,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Delivery & Returns | Delivery Charges & Returns | Urbanature","_seopress_titles_desc":"All the information you need about delivery charges, delivery times and returns at Urbanature. 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