{"id":22690,"date":"2017-01-28T15:46:14","date_gmt":"2017-01-28T14:46:14","guid":{"rendered":"https:\/\/neuewebsite.urbanature.de\/versand-und-rueckgabe\/"},"modified":"2025-11-09T11:10:08","modified_gmt":"2025-11-09T10:10:08","slug":"delivery-and-returns","status":"publish","type":"page","link":"https:\/\/www.urbanature.de\/en\/delivery-and-returns\/","title":{"rendered":"delivery and returns"},"content":{"rendered":"\n

Delivery and Returns<\/strong><\/p>\n\n

\n

Shipping Costs<\/p>\n\n\n\n

We ship your goods as quickly as possible as an insured package. As soon as the package is on its way, you will receive an email from us with the tracking number. Please provide us with your email address for this purpose. Do you have any questions regarding the delivery, your order or a return? Just contact us via email or phone on: info(at)urbanature.de or +49 34444 149334.<\/p>\n\n\n\n

<\/div>\n<\/div><\/div>\n\n
\n
\n
\n

Germany<\/p>\n\n\n\n

up to 150 EUR<\/td>6.90 \u20ac<\/td><\/tr>
up to 150 EUR<\/td>free<\/td><\/tr>
freight goods<\/td>by arrangement only<\/td><\/tr><\/tbody><\/table><\/figure><\/div>\n\n\n\n
\n

Europe<\/p>\n\n\n\n

up to 250 EUR<\/td>up to 12,50 \u20ac<\/td><\/tr>
up to 250 EUR<\/td>free<\/td><\/tr>
freight goods<\/td>by arrangement only<\/td><\/tr><\/tbody><\/table><\/figure><\/div>\n\n\n\n
\n

Worldwide \/ Switzerland<\/p>\n\n\n\n

per parcel<\/td>up to 30,00 \u20ac<\/td><\/tr>
up to 250 \u20ac<\/td>–<\/td><\/tr>
freight goods<\/td>by arrangement only<\/td><\/tr><\/tbody><\/table><\/figure><\/div>\n<\/div>\n<\/div><\/div>\n\n
\n
<\/div>\n\n\n\n

Returns and Refund<\/p>\n\n\n\n

You have the option to return the goods within 14 days of receiving your package. Please contact us and inform us of your return. All buyers are responsible for the shipping costs for returns. Please include a copy of the invoice or a note with the delivery note or invoice number so that we can identify the shipment.<\/p>\n\n\n\n

Please be sure to return the goods to us in their original packaging.<\/strong><\/p><\/p>\n\n\n\n

Please do not send the goods without postage.<\/p>\n\n\n\n

We process your return and refund the money as soon as the item is received back to us. Your balance will be returned to the account from which you paid your order.<\/p>\n<\/div><\/div>\n\n

<\/div>\n\n
\n

Contact for returns<\/p>\n\n\n\n

Telefon: +49 (0) 34444 14933424h Service: info(at)urbanature.de<\/p>\n<\/div><\/div>\n\n

Please also read \u201cExercising the right of withdrawal\u201d and our \u201cCancellation policy\u201d as well as our \u201cGeneral Terms and Conditions<\/a>.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Delivery and Returns Shipping Costs We ship your goods as quickly as possible as an insured package. As soon as the package is on its way, you will receive an email from us with the tracking number. Please provide us with your email address for this purpose. Do you have any questions regarding the delivery, […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Free delivery on orders over EUR 150, climate-neutral parcel shipping","_seopress_titles_desc":"Delivery throughout Germany within 1-3 business days, free of charge for orders over \u20ac150, climate-neutral parcel shipping. 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