{"id":22680,"date":"2017-01-25T10:03:15","date_gmt":"2017-01-25T09:03:15","guid":{"rendered":"https:\/\/neuewebsite.urbanature.de\/kontakt\/"},"modified":"2026-08-30T11:04:47","modified_gmt":"2026-08-30T09:04:47","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.urbanature.de\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<h1 class=\"wp-block-heading has-text-align-left has-medium-font-size\" id=\"0-kundenservice\">Customer Service &amp; Contact<\/h1>\n\n<h2 class=\"wp-block-heading has-text-align-left\" id=\"0-kundenservice\" style=\"font-size:18px\">How can we help you?<\/h2>\n\n<p class=\"has-text-align-left wp-block-paragraph\">Do you have any questions about a product, your order or a delivery? Our customer service team is here to help you \u2013 with a personalised and hassle-free service.<\/p>\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-top:-20px;margin-bottom:-20px\"><a href=\"https:\/\/www.urbanature.de\/en\/order-delivery-status\/\"><img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Bestellung-Lieferstatus_Dgruen.jpg\" alt=\"Bestellung &amp; Lieferstatus\" class=\"wp-image-91744\" style=\"object-fit:cover;width:200px;height:200px\" srcset=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Bestellung-Lieferstatus_Dgruen.jpg 400w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Bestellung-Lieferstatus_Dgruen-300x300.jpg 300w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Bestellung-Lieferstatus_Dgruen-150x150.jpg 150w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Bestellung-Lieferstatus_Dgruen-100x100.jpg 100w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure>\n\n\n<div style=\"gap: 20px\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap kundenservice-buttons wp-custom-css-71d7addf wp-block-ub-button has-custom-css\" id=\"ub-button-b906d56c-321f-4bd8-96f1-ef00a28e3ecb\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"https:\/\/www.urbanature.de\/bestellung-lieferstatus\/\" target=\"_self\" class=\"ub-button-block-main   ub-button-flex\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #313131; --ub-button-hover-border: 3px solid #313131; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px; border-top-left-radius: 10px;; border-top-right-radius: 10px;; border-bottom-left-radius: 10px;; border-bottom-right-radius: 10px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\">Bestellstatus<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-top:-20px;margin-bottom:-20px\"><a href=\"#delivery charges\"><img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Versand-Lieferkosten_Dgruen.jpg\" alt=\"Versand &amp; Lieferkosten\" class=\"wp-image-91746\" style=\"object-fit:cover;width:200px;height:auto\" srcset=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Versand-Lieferkosten_Dgruen.jpg 400w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Versand-Lieferkosten_Dgruen-300x300.jpg 300w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Versand-Lieferkosten_Dgruen-150x150.jpg 150w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Versand-Lieferkosten_Dgruen-100x100.jpg 100w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure>\n\n\n<div style=\"gap: 20px\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap kundenservice-buttons wp-custom-css-ba822272 wp-block-ub-button has-custom-css\" id=\"ub-button-4a735156-7552-46b9-9757-fd7ccc3a582e\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"#versandkosten\" target=\"_self\" class=\"ub-button-block-main   ub-button-flex\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #313131; --ub-button-hover-border: 3px solid #313131; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px; border-top-left-radius: 10px;; border-top-right-radius: 10px;; border-bottom-left-radius: 10px;; border-bottom-right-radius: 10px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\">Versandkosten<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-top:-20px;margin-bottom:-20px\"><a href=\"https:\/\/www.urbanature.de\/en\/delivery-and-returns\/\"><img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Rueckgabe-Erstattung_Dgruen.jpg\" alt=\"Ru&#x308;ckgabe &amp; Erstattung\" class=\"wp-image-91747\" style=\"object-fit:cover;width:200px;height:200px\" srcset=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Rueckgabe-Erstattung_Dgruen.jpg 400w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Rueckgabe-Erstattung_Dgruen-300x300.jpg 300w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Rueckgabe-Erstattung_Dgruen-150x150.jpg 150w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Rueckgabe-Erstattung_Dgruen-100x100.jpg 100w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure>\n\n\n<div style=\"gap: 20px\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap kundenservice-buttons wp-custom-css-d5cd8393 wp-block-ub-button has-custom-css\" id=\"ub-button-e99ddda7-a475-41d0-9d91-ec3942e5d765\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"https:\/\/www.urbanature.de\/versand-und-rueckgabe\/\" target=\"_self\" class=\"ub-button-block-main   ub-button-flex\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #313131; --ub-button-hover-border: 3px solid #313131; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px; border-top-left-radius: 10px;; border-top-right-radius: 10px;; border-bottom-left-radius: 10px;; border-bottom-right-radius: 10px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\">R\u00fcckgabe<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"wp-block-columns has-custom-css is-layout-flex wp-container-core-columns-is-layout-65deacd7 wp-block-columns-is-layout-flex wp-custom-css-2d1786c8\" style=\"padding-top:20px;padding-bottom:20px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-top:-20px;margin-bottom:-20px\"><a href=\"#product advice\"><img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Produktberatung_Dgruen.jpg\" alt=\"Produktberatung\" class=\"wp-image-91748\" style=\"object-fit:cover;width:200px;height:200px\" srcset=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Produktberatung_Dgruen.jpg 400w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Produktberatung_Dgruen-300x300.jpg 300w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Produktberatung_Dgruen-150x150.jpg 150w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Produktberatung_Dgruen-100x100.jpg 100w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure>\n\n\n<div style=\"gap: 20px\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap kundenservice-buttons wp-custom-css-20315e9c wp-block-ub-button has-custom-css\" id=\"ub-button-de50350b-2ca7-4785-a856-08a9560dbdda\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"#produktberatung\" target=\"_self\" class=\"ub-button-block-main   ub-button-flex\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #313131; --ub-button-hover-border: 3px solid #313131; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px; border-top-left-radius: 10px;; border-top-right-radius: 10px;; border-bottom-left-radius: 10px;; border-bottom-right-radius: 10px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\">Produktberatung<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-top:-20px;margin-bottom:-20px\"><a href=\"https:\/\/www.urbanature.de\/en\/product-category\/accessories\/\"><img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Ersatzteile-Zubehoer_Dgruen.jpg\" alt=\"Ersatzteile &amp; Zubeho&#x308;r\" class=\"wp-image-91749\" style=\"object-fit:cover;width:200px;height:200px\" srcset=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Ersatzteile-Zubehoer_Dgruen.jpg 400w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Ersatzteile-Zubehoer_Dgruen-300x300.jpg 300w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Ersatzteile-Zubehoer_Dgruen-150x150.jpg 150w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Ersatzteile-Zubehoer_Dgruen-100x100.jpg 100w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/a><\/figure>\n\n\n<div style=\"gap: 20px\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap kundenservice-buttons wp-custom-css-5e70e31f wp-block-ub-button has-custom-css\" id=\"ub-button-2394799f-8142-4028-ba16-db0e77408a29\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"https:\/\/www.urbanature.de\/produkt-kategorie\/ersatzteile_zubehoer\/\" target=\"_self\" class=\"ub-button-block-main   ub-button-flex\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #313131; --ub-button-hover-border: 3px solid #313131; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px; border-top-left-radius: 10px;; border-top-right-radius: 10px;; border-bottom-left-radius: 10px;; border-bottom-right-radius: 10px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\">Ersatzteile<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-top:-20px;margin-bottom:-20px\"><img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Reklamation-Hilfe_Dgruen.jpg\" alt=\"Reklamation &amp; Hilfe\" class=\"wp-image-91750\" style=\"object-fit:cover;width:200px;height:200px\" srcset=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Reklamation-Hilfe_Dgruen.jpg 400w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Reklamation-Hilfe_Dgruen-300x300.jpg 300w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Reklamation-Hilfe_Dgruen-150x150.jpg 150w, https:\/\/www.urbanature.de\/wp-content\/uploads\/Reklamation-Hilfe_Dgruen-100x100.jpg 100w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/figure>\n\n\n<div style=\"gap: 20px\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap kundenservice-buttons wp-custom-css-3569a071 wp-block-ub-button has-custom-css\" id=\"ub-button-2bf9dce8-cb99-4b5c-82a3-a9a42503522e\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"https:\/\/www.urbanature.de\/reklamation-einreichen\/\" target=\"_self\" class=\"ub-button-block-main   ub-button-flex\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #313131; --ub-button-hover-border: 3px solid #313131; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px; border-top-left-radius: 10px;; border-top-right-radius: 10px;; border-bottom-left-radius: 10px;; border-bottom-right-radius: 10px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\">Reklamation<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div><\/div>\n<\/div>\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div style=\"gap: 20px\" class=\"align-button-center ub-buttons orientation-button-row ub-flex-wrap wp-block-ub-button\" id=\"ub-button-8df88011-6b83-4fdc-b0b6-b22e9c69489f\"><div class=\"ub-button-container\">\n\t\t\t<a href=\"https:\/\/www.urbanature.de\/faq\/\" target=\"_self\" class=\"ub-button-block-main   ub-button-flex\" role=\"button\" style=\"--ub-button-background-color: transparent; --ub-button-color: #313131; --ub-button-border: 3px solid #313131; --ub-button-hover-color: #abb8c3; --ub-button-hover-border: 3px solid #abb8c3; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px; border-top-left-radius: 48px;; border-top-right-radius: 48px;; border-bottom-left-radius: 48px;; border-bottom-right-radius: 48px;; \">\n\t\t\t\t<div class=\"ub-button-content-holder\" style=\"flex-direction: row\">\n\t\t\t\t\t<span class=\"ub-button-block-btn\">Antworten auf h\u00e4ufige Fragen finden <\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t<\/div><\/div>\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<section id=\"product-advice\" style=\"text-align: left;\">\r\n\r\n<h2 style=\"text-align: left;\">Personal Product Advice<\/h2>\r\n\r\n<p>\r\nNot sure which Urbanature product or configuration is right for your space?\r\nWe are happy to offer personal advice and help you find the solution that best suits your balcony, terrace,\r\nindoor space or bicycle.\r\n<\/p>\r\n\r\n<p>\r\nTo help us make a tailored recommendation, simply send us a few details about your requirements:\r\n<\/p>\r\n\r\n<ul>\r\n<li>where you plan to use the product<\/li>\r\n<li>the available space or relevant dimensions<\/li>\r\n<li>your intended use and preferred features<\/li>\r\n<li>any specific requirements or questions<\/li>\r\n<\/ul>\r\n\r\n<p>\r\nYou are also welcome to send us photos or a simple sketch of the intended space.\r\nThis allows us to assess your requirements more accurately and recommend the most suitable solution for you.\r\n<\/p>\r\n\r\n<\/section>\r\n\n\n\n<section class=\"contact-area\">\r\n  <h2>Direkter Kontakt<\/h2>\r\n\r\n\r\n  <div class=\"contact-grid\">\r\n    <div class=\"contact-item\">\r\n      <strong>Telephone<\/strong>\r\n      <a href=\"tel:+4934444149334\">034444 149334<\/a>\r\n    <\/div>\r\n\r\n    <div class=\"contact-item\">\r\n      <strong>E-Mail<\/strong>\r\n      <a href=\"mailto:info@urbanature.de\">info@urbanature.de<\/a>\r\n    <\/div>\r\n\r\n    <div class=\"contact-item\">\r\n      <strong>Availability<\/strong>\r\n      <span>Mo\u2013Fr \u00b7 8:00\u201316:00 Uhr<\/span>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n  .contact-area {\r\n    padding: 48px 32px;\r\n    background: #f5f5f2;\r\n    border-radius: 8px;\r\n    text-align: center;\r\n  }\r\n\r\n  .contact-area h2 {\r\n    margin: 0 0 32px;\r\n  }\r\n\r\n  .contact-grid {\r\n    display: grid;\r\n    grid-template-columns: repeat(3, 1fr);\r\n    gap: 32px;\r\n  }\r\n\r\n  .contact-item {\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 8px;\r\n  }\r\n\r\n  .contact-item strong {\r\n    font-weight: 600;\r\n  }\r\n\r\n  .contact-item a {\r\n    color: inherit;\r\n    text-decoration: underline;\r\n  }\r\n\r\n  @media (max-width: 768px) {\r\n    .contact-grid {\r\n      grid-template-columns: 1fr;\r\n      gap: 24px;\r\n    }\r\n\r\n    .contact-area {\r\n      padding: 36px 20px;\r\n    }\r\n  }\r\n<\/style>\r\n\n\n\n<section id=\"shipping-costs\" style=\"text-align: left;\">\r\n\r\n<h2 style=\"text-align: left;\">Shipping &#038; Delivery Costs<\/h2>\r\n\r\n<p>\r\nWe dispatch your order as quickly as possible. As soon as your parcel has left our premises,\r\nyou will receive a shipping confirmation by email. Where tracking is available,\r\nthe email will also include your tracking number and a link to the delivery service provider.\r\n<\/p>\r\n\u00a0\r\n<h3 style=\"text-align: left;\">Shipping Costs at a Glance<\/h3>\r\n\r\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"10\">\r\n<thead>\r\n<tr>\r\n<th style=\"text-align: left;\">Delivery Area<\/th>\r\n<th style=\"text-align: left;\">Order Value<\/th>\r\n<th style=\"text-align: left;\">Shipping Costs<\/th>\r\n<\/tr>\r\n<\/thead>\r\n\r\n<tbody>\r\n<tr>\r\n<td style=\"text-align: left;\">Germany<\/td>\r\n<td style=\"text-align: left;\">up to \u20ac149.99<\/td>\r\n<td style=\"text-align: left;\">from \u20ac6.90<\/td>\r\n<\/tr>\r\n\r\n<tr>\r\n<td style=\"text-align: left;\">Germany<\/td>\r\n<td style=\"text-align: left;\">\u20ac150.00 and over<\/td>\r\n<td style=\"text-align: left;\">free shipping<\/td>\r\n<\/tr>\r\n\r\n<tr>\r\n<td style=\"text-align: left;\">Europe<\/td>\r\n<td style=\"text-align: left;\">up to \u20ac249.99<\/td>\r\n<td style=\"text-align: left;\">from \u20ac12.50<\/td>\r\n<\/tr>\r\n\r\n<tr>\r\n<td style=\"text-align: left;\">Europe<\/td>\r\n<td style=\"text-align: left;\">\u20ac250.00 and over<\/td>\r\n<td style=\"text-align: left;\">free shipping<\/td>\r\n<\/tr>\r\n\r\n<tr>\r\n<td style=\"text-align: left;\">Switzerland &#038; worldwide<\/td>\r\n<td style=\"text-align: left;\">per parcel<\/td>\r\n<td style=\"text-align: left;\">from \u20ac30.00<\/td>\r\n<\/tr>\r\n\r\n<tr>\r\n<td style=\"text-align: left;\">Freight delivery<\/td>\r\n<td style=\"text-align: left;\">depending on the product and delivery location<\/td>\r\n<td style=\"text-align: left;\">by arrangement<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n \u00a0\r\n\r\n<h3 style=\"text-align: left;\">Parcel, Bulky Item &#038; Freight Delivery<\/h3>\r\n\r\n<p>\r\nDepending on the size and nature of your order, delivery will be made by standard parcel service,\r\nas a bulky item shipment or by freight carrier. The shipping costs applicable to your order\r\nwill be displayed in your basket and during the checkout process.\r\n<\/p>\r\n\r\n<p>\r\nFor freight deliveries or orders with special delivery requirements,\r\nwe will contact you in advance to arrange the details.\r\n<\/p>\r\n\r\n<\/section>\r\n<\/div>\n<\/div>\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-ub-content-toggle wp-block-ub-content-toggle-block\" id=\"ub-content-toggle-block-6c52714a-7dfd-4905-955e-9525e3c6acd4\" data-mobilecollapse=\"true\" data-desktopcollapse=\"false\" data-preventcollapse=\"false\" data-showonlyone=\"false\">\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: var(--ast-global-color-4); border-top-left-radius: 8px; border-top-right-radius: 8px; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: var(--ast-global-color-4);\" aria-controls=\"ub-content-toggle-panel-0-6c52714a-7dfd-4905-955e-9525e3c6acd4\" tabindex=\"0\">\n\t\t\t<p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-6c52714a-7dfd-4905-955e-9525e3c6acd4\" style=\"color: var(--ast-global-color-1); \">contact form<\/p>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-0-6c52714a-7dfd-4905-955e-9525e3c6acd4\">\n<style class=\"has-custom-css wp-custom-css-176bec3e\" id=\"wpforms-css-vars-73679-block-0f51b845-847a-4264-80f3-946c177cb956\">\n\t\t\t\t#wpforms-73679.wpforms-block-0f51b845-847a-4264-80f3-946c177cb956 {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wp-custom-css-176bec3e wpforms-block wpforms-block-0f51b845-847a-4264-80f3-946c177cb956 wpforms-render-modern\" id=\"wpforms-73679\"><form id=\"wpforms-form-73679\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"73679\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/22680\" data-token=\"3bd4eaecc81f5515aa2f752c3dfb9329\" data-token-time=\"1791686550\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\">\t\t<div id=\"wpforms-73679-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-type=\"text\" data-field-id=\"4\">\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-73679-field_4\">oder Individuelles Nachricht<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-73679-field_4\" class=\"wpforms-field-medium\" name=\"wpforms[fields][4]\">\n\t\t<\/div>\n\t\t<div id=\"wpforms-73679-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-type=\"name\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label\">Name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-73679-field_1\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][1][first]\" aria-errormessage=\"wpforms-73679-field_1-error\" required><label for=\"wpforms-73679-field_1\" class=\"wpforms-field-sublabel after\">First<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-73679-field_1-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][1][last]\" aria-errormessage=\"wpforms-73679-field_1-last-error\" required><label for=\"wpforms-73679-field_1-last\" class=\"wpforms-field-sublabel after\">Last<\/label><\/div><\/div><\/fieldset><\/div><div id=\"wpforms-73679-field_2-container\" class=\"wpforms-field wpforms-field-email\" data-field-type=\"email\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-73679-field_2\">E-Mail-Adresse <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-73679-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" spellcheck=\"false\" aria-errormessage=\"wpforms-73679-field_2-error\" required><\/div><div id=\"wpforms-73679-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-type=\"textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-73679-field_3\">Kommentar oder Nachricht<\/label><textarea id=\"wpforms-73679-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" aria-errormessage=\"wpforms-73679-field_3-error\"><\/textarea><\/div><div id=\"wpforms-73679-field_5-container\" class=\"wpforms-field wpforms-field-gdpr-checkbox\" data-field-type=\"gdpr-checkbox\" data-field-id=\"5\"><label class=\"wpforms-field-label\">DSGVO-Einverst\u00e4ndnis <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><ul id=\"wpforms-73679-field_5\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-73679-field_5_1\" name=\"wpforms[fields][5][]\" value=\"Ich willige ein, dass diese Website meine \u00fcbermittelten Informationen speichert, sodass meine Anfrage beantwortet werden kann.\" aria-errormessage=\"wpforms-73679-field_5_1-error\" required><label class=\"wpforms-field-label-inline\" for=\"wpforms-73679-field_5_1\">Ich willige ein, dass diese Website meine \u00fcbermittelten Informationen speichert, sodass meine Anfrage beantwortet werden kann.<\/label><\/li><\/ul><\/div><div id=\"wpforms-73679-field_6-container\" class=\"wpforms-field wpforms-field-captcha\" data-field-type=\"captcha\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-73679-field_6\">Individuelles Captcha <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label>\t\t\t<div class=\"wpforms-captcha-math\">\n\t\t\t\t<span id=\"wpforms-73679-field_6-question\" class=\"wpforms-captcha-equation\">\n\t\t\t\t\t<span class=\"n1\">10<\/span>\n\t\t\t\t\t\t\t<span class=\"cal\">+<\/span>\n\t\t\t\t\t\t\t<span class=\"n2\">1<\/span>\t\t\t\t\t<span class=\"e\">=<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<input type=\"text\" id=\"wpforms-73679-field_6\" class=\"wpforms-field-medium wpforms-field-required a\" data-rule-wpf-captcha=\"math\" data-is-wrapped-field=\"1\" name=\"wpforms[fields][6][a]\" aria-errormessage=\"wpforms-73679-field_6-error\" aria-describedby=\"wpforms-73679-field_6-question\" required>\t\t\t\t<input type=\"hidden\" name=\"wpforms[fields][6][cal]\" class=\"cal\">\n\t\t\t\t<input type=\"hidden\" name=\"wpforms[fields][6][n2]\" class=\"n2\">\n\t\t\t\t<input type=\"hidden\" name=\"wpforms[fields][6][n1]\" class=\"n1\">\n\t\t\t<\/div>\n\t\t\t<\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-73679-field_4-container { position: absolute !important; overflow: hidden !important; display: inline !important; height: 1px !important; width: 1px !important; z-index: -1000 !important; padding: 0 !important; } #wpforms-73679-field_4-container input { visibility: hidden; } #wpforms-conversational-form-page #wpforms-73679-field_4-container label { counter-increment: none; }' ) );\n\t\t\t\t\tdocument.head.appendChild( style );\n\t\t\t\t\tdocument.currentScript?.remove();\n\t\t\t\t} )();\n\t\t\t<\/script><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"73679\"><input type=\"hidden\" name=\"wpforms[time_token]\" value=\"1791686550.a4e6a9fe4f3b62ed5059d4fba2b2faa271bc4c6c8afa7f03722d02d143e2ed8f\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.urbanature.de\/en\/wp-json\/wp\/v2\/pages\/22680\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-73679\" class=\"wpforms-submit\" data-alt-text=\"Wird gesendet\u00a0\u2026\" data-submit-text=\"Absenden\" aria-live=\"assertive\" value=\"wpforms-submit\">Absenden<\/button><img decoding=\"async\" src=\"https:\/\/www.urbanature.de\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n<\/div>\n\t\t<\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: var(--ast-global-color-4); border-top-left-radius: 8px; border-top-right-radius: 8px; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: var(--ast-global-color-4);\" aria-controls=\"ub-content-toggle-panel-1-6c52714a-7dfd-4905-955e-9525e3c6acd4\" tabindex=\"0\">\n\t\t\t<p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-6c52714a-7dfd-4905-955e-9525e3c6acd4\" style=\"color: var(--ast-global-color-1); \">How to find us.<\/p>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-1-6c52714a-7dfd-4905-955e-9525e3c6acd4\">\n\n<p class=\"has-text-align-left wp-block-paragraph\">Urbanature, Starsiedeler Stra\u00dfe 1, 06686 L\u00fctzen, Germany<\/p>\n\n\n\t\t\t<div class=\"wp-block-uagb-google-map uagb-google-map__wrap uagb-block-f836120a     \" style=\"\">\n\t\t\t\t<embed class=\"uagb-google-map__iframe\" title=\"Google Map for \" src=\"https:\/\/maps.google.com\/maps?q=Urbanature%2C%20Starsiedeler%20Stra%C3%9Fe%201%2006686%20L%C3%BCtzen%2C%20Deutschland&amp;z=12&amp;hl=en&amp;t=m&amp;output=embed&amp;iwloc=near\" width=\"640\" height=\"400\" loading=\"lazy\"><\/embed>\n\t\t\t<\/div>\n\t\t\t\n<\/div>\n\t\t<\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" style=\"border-color: var(--ast-global-color-4); border-top-left-radius: 8px; border-top-right-radius: 8px; border-bottom-left-radius: 8px; border-bottom-right-radius: 8px; \" id=\"ub-content-toggle-panel-block-\">\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-title-wrap\" style=\"background-color: var(--ast-global-color-4);\" aria-controls=\"ub-content-toggle-panel-2-6c52714a-7dfd-4905-955e-9525e3c6acd4\" tabindex=\"0\">\n\t\t\t<p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-6c52714a-7dfd-4905-955e-9525e3c6acd4\" style=\"color: var(--ast-global-color-1); \">product catalog<\/p>\n\t\t\t<div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\" style=\"color: #000000;\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span><\/div>\n\t\t<\/div>\n\t\t\t<div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-2-6c52714a-7dfd-4905-955e-9525e3c6acd4\">\n<div class=\"_df_thumb \" id=\"df_76479\"  _slug=\"76479\" data-title=\"produktkatalog-2026\" wpoptions=\"true\" thumb=\"https:\/\/www.urbanature.de\/wp-content\/uploads\/Produktkatalog-_Deckblatt-2026.jpg\" thumbtype=\"\" >Produktkatalog 2026<\/div><script class=\"df-shortcode-script\" nowprocket type=\"application\/javascript\">window.option_df_76479 = {\"outline\":[],\"autoEnableOutline\":\"false\",\"autoEnableThumbnail\":\"false\",\"overwritePDFOutline\":\"false\",\"direction\":\"1\",\"pageSize\":\"0\",\"source\":\"https:\\\/\\\/www.urbanature.de\\\/wp-content\\\/uploads\\\/Produktkatalog_2026.pdf\",\"wpOptions\":\"true\"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}<\/script>\n\n<\/div>\n\t\t<\/div>\n<\/div>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer Service &amp; Contact How can we help you? Do you have any questions about a product, your order or a delivery? Our customer service team is here to help you \u2013 with a personalised and hassle-free service. Personal Product Advice Not sure which Urbanature product or configuration is right for your space? We are [&hellip;]<\/p>\n","protected":false},"author":289,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Customer Service & Contact | Urbanature","_seopress_titles_desc":"Do you have any questions about products, orders, delivery or returns? Urbanature\u2019s customer service team is on hand to help you personally by phone, email or via the contact form.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-22680","page","type-page","status-publish","hentry"],"acf":[],"featured_image_src":null,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"J\u00f6rg Brachmann","author_link":"https:\/\/www.urbanature.de\/en\/author\/admjo_adhiq38q1b7307\/"},"uagb_comment_info":0,"uagb_excerpt":"Customer Service &amp; Contact How can we help you? Do you have any questions about a product, your order or a delivery? Our customer service team is here to help you \u2013 with a personalised and hassle-free service. Personal Product Advice Not sure which Urbanature product or configuration is right for your space? We are&hellip;","_links":{"self":[{"href":"https:\/\/www.urbanature.de\/en\/wp-json\/wp\/v2\/pages\/22680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.urbanature.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.urbanature.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.urbanature.de\/en\/wp-json\/wp\/v2\/users\/289"}],"replies":[{"embeddable":true,"href":"https:\/\/www.urbanature.de\/en\/wp-json\/wp\/v2\/comments?post=22680"}],"version-history":[{"count":5,"href":"https:\/\/www.urbanature.de\/en\/wp-json\/wp\/v2\/pages\/22680\/revisions"}],"predecessor-version":[{"id":91759,"href":"https:\/\/www.urbanature.de\/en\/wp-json\/wp\/v2\/pages\/22680\/revisions\/91759"}],"wp:attachment":[{"href":"https:\/\/www.urbanature.de\/en\/wp-json\/wp\/v2\/media?parent=22680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}